Sonas is the largest provider of frontline services to women and
children experiencing domestic abuse in the greater Dublin region. We
support women and children experiencing domestic abuse by providing
effective, quality services. We advocate on women and children?s
behalf with other services and on issues that impact on the safety,
welfare and wellbeing of women and children experiencing domestic
abuse. We are delighted to invite suitable candidates forward for the
role of Team Leader.
JOB TITLE: Team Leader
HOURS OF WORK: **Apply on the website** hours
CONTRACT TYPE: Permanent full-time, Monday to Friday **Apply on the
website**pm
RESPONSIBLE TO: Service Manager
RESPONSIBLE FOR:
* Working with the Service Manager to ensure that their area of
responsibility operates to the highest standards in delivering best
outcomes for women and children.
* Working with the team ensuring a high standard of professionalism
and a quality service while adhering with all relevant Sonas policies,
practises and procedures to ensure that women and children are
provided with an integrated domestic violence service.
LOCATION: Blanchardstown
MAIN DUTIES
* Directing and co-ordinating the functions of employees within the
service area. Exercising an enabling style of leadership which ensures
that employees are involved, motivated and accountable for their
responsibilities.
* Ensuring good communication structures within the area of
responsibility, keeping employees informed of developments relevant to
them and responding to their requests for information.
* Liaising effectively with all relevant statutory and voluntary
agencies as part of the delivery of Sonas services.
* Ensuring agreed budgetary figures are strictly adhered to and if
an overrun arises take steps to correct same
* Promoting high standards of professionalism, support and safety in
the day to day delivery of services
* Providing monthly support and supervision to the team in respect
of:
* Case support and management, as required
* Reflective practice
* Policies and procedures
* Competencies of role, coaching.
* Assisting the Service Manager in the following:
* Ongoing review, development and implementation of Sonas services.
* Compiling and maintaining ongoing information for the service,
e.g. data collection, KPI?s, metrics, database, for monitoring and
evaluation purposes.
* Monitoring expenditure in respect of relief staff, programmes,
expenses, petty cash, etc. as required.
* Establishing applicant suitability for the service.
* Responsibility for a caseload of clients directly supported. Key
responsibilities in this regard are:
* Offering emotional and practical support and information to
clients, using an empowerment approach.
* Working with clients to complete risk assessments and develop
safety plans.
* Assisting women in defining their needs and implementing a plan to
address these needs through the use of Needs Assessment and Support
Plan.
* Ensuring progression of clients? support plan through case
management approach.
* Providing clients with information regarding Orders, and to
provide support in accessing them as necessary.
* Providing clients with current information on their entitlements,
such as housing, immigration, education and social welfare, and to
provide support in accessing them as necessary.
* Working towards securing appropriate move on options for women and
their children, by having an up to date knowledge of the sector and
all available options thus ensuring service throughput.
* Providing accurate information on the legal system and to
accompany clients to court as appropriate.
* Advocating for clients when appropriate and by agreement.
* Implementing Sonas policies and procedures at all times.
* Identifying emerging trends, gaps and blocks and inform Service
Manager/Head of Services
* Monitoring work practices (i.e. tools, records/files, risk
assessments, support plans)
* Working in partnership with the Housing Officer, where
appropriate.
* Ensuring all employees within area of responsibility are aware of
their roles and responsibilities and what is expected of them.
* Recruitment of employees to service area, ensuring this is in
compliance with Sonas policies and procedures.
* Ensuring all new employees receive induction as per Sonas policy
and are regularly assessed during their probationary period. Where
issues relating to performance arise during probation ensure the
Service Manager and Head of Services are made aware of the problems.
* Monitor employee performance. Undertaking supervision and
performance reviews. Ensuring the effective deployment of employees
within the service area.
* In conjunction with the Service Manager dealing with grievance or
disciplinary issues which may arise.
* Monitoring absenteeism levels and taking appropriate action where
levels are of concern.
* Processing and approving leave requests and data regarding the
monthly payroll.
* Deputise for the Service Manager where appropriate.
* Management of and reporting incidents and accidents to the Service
Manager. Ensuring all administration and reporting processes are
followed.
* Ensuring regular fire and safety drills are undertaken in
accordance with Sonas policies.
* Ensuring the Child Protection and health and safety policies are
fully implemented within the service area.
* Being a database ?Champion? and support to employees within
the team on the use of the database.
* Networking and acting as a Sonas representative, developing peer
level relationships as appropriate.
* Participate in the Sonas on-call system. Participating on
committees as necessary
* Maintain the highest standards of confidentiality in respect of
work issues.
* Maintain a high standard of work performance, professionalism,
attendance, appearance and punctuality at all times.
* Ensure good working relationships are maintained with colleagues
at all times.
* Participate in supervision and performance management processes
* Any other duties as may be assigned by the Service Manager.
REQUIREMENTS
* Level 7 QQI Social Care degree or equivalent
* Minimum of 3 years relevant experience
* Hold a recognised management qualification
* Excellent IT skills and be fully proficient in all elements of MS
Office, Salesforce and time and attendance systems
* Must have a clear understanding of domestic abuse, child
protection, welfare, risk and safety issues
* They will also have a good knowledge of legislation that will
affect Sonas and be proficient in the preparation, analysis and
presentation of statistical information.
* Excellent people management, organisational, interpersonal and
communication skills
* Full clean driving licence and access to a car is required for
this position.
The above list is a guide to the general range of duties and is
neither definitive nor restrictive and will be subject to periodic
review. Flexibility is a key requirement of this role
To find out more about Sonas please visit our website:
We need : English (Good)
Type: Permanent
Payment:
Category: Others
